Vacant job

Do you want the chance to work at an exciting company and lead the efforts that support Jula's 5 million customers in Sweden and Norway? As a Team Leader, you will have the opportunity to participate in an exciting everyday life where you become a key player in the work done at Jula Customer Service.

At Customer Service, we meet customers daily via phone, email, and chat, driven by a strong corporate culture focused on delivering a good and efficient customer experience.

With over 25 employees based in Skara, we support Jula's Swedish and Norwegian customers. The customers we assist primarily reach out via phone, email, and chat, but it is also part of our mission to respond to our customers through Jula's Social Media and other forums where Jula is present.

What does a Team Leader do at Customer Service?

As a Team Leader, you are responsible for coaching, supporting, and following up with employees in their daily work at Jula Customer Service.

The role also means that you take a place as a member of the Customer Service management team, along with the Customer Service Manager and other Team Leaders, responsible for ensuring that the daily work is conducted effectively and customer-oriented. You are also responsible for optimizing routines, work methods, and processes in the department and following up on results.

Together, the entire group is responsible for creating the right conditions for employees to smoothly perform their work and achieve set goals. You lead and work alongside the team in meeting those we love most, our customers!

Who are you?

Do you believe in the power of teamwork and in building unstoppable teams?

As a person, you are curious and enjoy working in a team. A large part of the job involves delegating and planning the days; for you, follow-up and feedback are a natural part of your work. You excel at prioritizing, which allows you to handle hectic periods.

You thrive on having responsibility, possess good collaboration and communication skills. You are service-oriented and have a helpful attitude towards customers and colleagues. You have a curiosity and drive to perform your tasks in a structured and efficient manner.

To succeed in the role, we see that you have a leadership personality with good self-awareness. You have the ability to motivate, engage, and develop others. We would like to see that you have experience working in customer service and as a leader in retail. You have good knowledge of Swedish and English, both spoken and written, as well as good computer skills, especially in Microsoft Office.

What do we offer?

Our unstoppable journey involves change – and we welcome your thoughts and ideas! From the tasks you perform to how we develop our business, your opinions, contributions, and new ideas matter. There are no predetermined career paths at Jula. Instead, we offer you the opportunity to reach as far as you want.

Good to know

The position is a permanent full-time employment with a 6-month probation period, located in Skara.

If you feel that you would fit the role, do not hesitate to apply directly as recruitment may occur continuously, which may mean that positions can be filled before the application deadline. The application deadline for the position is April 6, 2025.

Questions?

Please contact Customer Service Manager Johan Björlin via email: Johan.Bjorlin@jula.se.